Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of idobake.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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J***j –
Safely and well packed. Arrived quite quickly, seems to be quality product – did not try cutting vegetables yet. loved the feature, that it has a separate box to keep the different blades.
L***a –
Delivered in 14 days. The product corresponds to the description. delivered without damage. Packing “air mattress”-so send only responsible stores!!! Tried to cut raw potatoes for the second quickly enough It turned out))) on a large potato, made minor efforts)!!! Satisfied with the order, price, product!))) Thank you!!!
M***O –
Very fast delivery, got it from a courier less than 20 days after I ordered it. It’s bigger than I expected which is a nice surprise. The quality is good, it’s thick sturdy plastic.
R***r –
Fast shipping. Took as a gift
I***n –
Great vegetable cutter! Knives are sharp, so do not neglect precautions and protect your fingers! Many thanks to the store and the manufacturer!!!
V***a –
Delivery 19 days by mail mistexpress, packing very reliable-air mattress, like all whole, material plastic, quite strong, in a set of several knives, what and how we will understand in practice, I recommend the store and the store.
A***a –
Delivery fast in inflatable package!!!! I ran the grater, the knives are sharp, but on the grater!!??, something I did not notice, made efforts. I ‘ve got some fresh vegetables. And the terochka itself of good plastic, everything works, I recommend! Thank you!!!
D***u –
That’s great! Very sharp knives (already cut). Recommend!!!!
S***a –
Delivery month, in the pacomat. I did not try it. Packed mega reliably.
A***x –
Everything is fine, I recommend! the quality corresponds to the description!
D***z –
Fast shipping! Arrived in Spain in two weeks. I’m really impressed by the effort the store put into wrapping the product so that it will arrive safely to its destination. The product arrived wrapped inside an air column bag. The material of the vegetable cutter feels good quality. It’s a perfect slicer for the kitchen. I bought the package that includes the spare blades (they’re inside the bubble bag). Although I still haven’t used it, I’m really happy with the purchase. I recommend the seller. Thanks!
N***L –
Very practical and cutting in multiple and easy to use I used it for more than a month before this evaluation
J***r –
Muito bom, gostei da cara dele, acabou de chegar teste somente uma faca de corte e senti Firmeza. Novamente gostei.
D***v –
Good Turk! Quality material. Knives sharp, with her daughter managed to cut. Packed perfectly. Recommend!